No DSS Renter Wins Third Discrimination Case

A landmark court case ended with a landlord and their letting agent paying £4,500 for refusing to show a property to a potential tenant because they were claiming benefits. Often such properties are advertised as 'no dss'. 

The case was the third time in two years Hayley Pearce has taken on letting agents and landlords who turned her down as an applicant – the other cases did not reach court and paid out an estimated £15,000 in damages and costs between them. Ms Pearce was backed by housing charity Shelter. 

In the latest hearing at Worthing County Court, Deputy District Judge Byfield heard Ms Pearce was told by letting agent Michael Jones & Company that tenants receiving benefits were not accepted by landlord Valerie Quick. Ms Pearce, a single mum and freelance writer, claimed the rejection was discrimination under the Equality Act 2010.

Rejected by letting agents

In a blog, Shelter says Ms Pearce was forced to look for a new home to rent when her former landlord increased her rent. She unsuccessfully challenged the rent rise, and her landlord served a Section 21 notice requiring her to give up the property. Although MS Pearce received Universal Credit and Child Benefit supplemented by part-time earnings and cash for a deposit, she found letting agents in Worthing would not accept her applications.

“Both defendants unlawfully indirectly discriminated against the claimant on the ground of sex contrary to section 19 and 29 of the Equality Act 2010 when the first defendant’s former trainee informed the claimant that people in receipt of benefits would not be acceptable to the second defendant,” the judge ruled.

Ms Pearce has now found a home to rent.

Warning for landlords and "no dss"

Shelter claims more women suffer discrimination from landlords and letting agents refuse to take on clients receiving benefits. In the blog, the charity says 41% of single women renting privately claim housing benefit compared with 27% of single men, which means they are 1.5 times more likely to rely on the benefit and to fall foul of any no DSS policy. 

This ruling and the earlier cases lay a clear path for landlords and letting agents. A blanket No DSS policy is illegal, and if landlords reject applicants because they receive benefits, they are breaking the law and open to a claim for compensation. The law does not force landlords to take tenants on benefits, only to consider their applications and others.

A student writes a rogue landlord dissertation

Student Megan Cole has successfully sued her landlord to win back a year’s rent – and then written a dissertation on her struggles in rented accommodation. 

Ms Cole, studying at Birmingham University, spent two years battling a landlord for compensation after living in an unlicensed shared house in the city’s Selly Oak neighbourhood. She cited problems with an ant’s nest; mould in bedrooms, leaky showers and a broken oven. 

Ms Cole asked Birmingham City Council for help and was told if she stayed at the house for a year, she could seek compensation at a tribunal through a rent repayment order.

Rent-to-rent landlord did not have a licence

Letting agent, Benjamin Smith was fined £11,500 and told to pay £1,385 costs for renting out an unlicensed shared house. Smith had a rent-to-rent contract with the property owner. Under the agreement, he paid the owner £3,100 a month while charging his rent to the four tenants. 

Smith pleaded guilty to letting an unlicensed house in multiple occupation and three fire safety offences at Oxford Magistrates Court.

View Related Handbook Page

Unlawful Discrimination

Learn about the legal obligations of landlords under the Equalities Act 2010 and how to avoid discrimination in housing. Visit our website for guidance.

Universal Credit and Local Housing Allowance

Discover how to manage Universal Credit issues in your rental properties. Learn about LHA rates, payment arrangements, and more.