Negotiating Fair Compensation for Repair Delays
I informed the tenant I was going on holiday; his boiler broke down while I was away, so there was a delay in picking up his message. My usual plumber was unavailable, so I arranged for someone to visit, and the boiler was repaired -it was only low pressure. From the initial text, to repair was nine days. The tenant is now asking for compensation at 25% of a month's rent. Is this correct?
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In addition to any repair responsibilities explicitly set out in the tenancy agreement, common law and statute will imply terms to the agreement between landlord and tenant.