How to Fix “Session Expired” Error in Digital Signing

Issue

During the digital signing, when a party has signed a document and on submitting the digital signing, they receive an error message:

"Uh oh, something went wrong... Message: Session expired."

Cause:

This issue might occur due to the browser or device setup. Browser extensions like VPNs, ad blockers, or popup blockers can interfere with the contract submission.

Steps to Resolve:

To resolve this issue, please ask the guarantor to try the following steps:

Disable VPN
Ensure the party is not using a VPN, which can interrupt the session.

Turn off Ad Blockers/Browser Extensions
Turn off any ad blockers, popup blockers, or other browser extensions that may affect the form submission.

Use a Different Browser or Device
Ask the party to try a different browser, such as Google Chrome, Mozilla Firefox, or Safari. Switching to a different device (like a mobile phone, tablet, or another computer) may resolve the problem if the issue persists.

If the issue continues after trying these steps, don't hesitate to contact technical support for further assistance.