Login and Access Problems

If you are experiencing login problems, below are some things to check.

What message are you getting?

The first thing to consider is what message do you receive? In 9.999 out of 10 cases, you will see the error:

“The user name or password is incorrect.”

If this is the case, it is how the username or password is being typed, and this is not a problem with the system.

How is username, email or password being typed?

I’m sure you will be confident that how you are typing either the username or password is the correct way, but honestly, this message is reliable. It can be the simplest of things wrong, for example, not putting a capital letter where there should be or even if a space is missing. For instance, if the password is aG76 wdg, the following will NOT work: ag76Wdg. The problem here is the capital letters are wrong, and the space is missing.

Email address

Many customers use their email address in the top box, which is perfectly acceptable, but the downside is forgetting that your email has changed. You must ensure that the email you type in the first box is the one registered with us. If not, it will produce an incorrect username error.

Reset the password

You will need to reset your password if you still get the error. Our system is so secure that even we cannot see your password, and it is not stored in plain text. Therefore, we cannot assist with your password, and you need to let the system do its stuff. The first thing to do is enter your email or username in the “lost password?” box to the right of the login boxes.

You will then see a message saying an email has been sent.

Please check your spam or junk folders if you do not see the email within a couple of minutes.

Click the link (within 8 hours; otherwise, you will have to go back to the lost password) and then enter your new password and confirm.

Your password will have been reset.

Script error

If you get an error when trying to access protected content which reads something like “script error, please contact the webmaster for assistance”, try clearing your browser's history and cache.

Our website works best on Google Chrome. To make the website run as fast as possible, we ‘cache’ pages, which are saved to your browser so that the next time you visit, the page doesn’t need downloading again. Sometimes this can get a little messed up, so clearing the history and cache in your browser will normally fix this problem. For instructions on clearing browsing data on your particular browser, click below: 

Other website issues

Hopefully, 99% of the time, the website is fully functional. However, things can go wrong on rare occasions (usually after an update to the software). When viewing specific content, if you get a message saying you need to upgrade or renew, check that you have continued to the Guild. Even if you have not renewed, you will always be able to log in, and you can see your payment history here..

Your active subscriptions are here, and if you don’t see anything with Guild of Residential Landlords, it may be that a renewal has not been entered on our records.

If you are in a rush and we are in meetings, or it is out of hours, and you need some document urgently, you can always subscribe. Yes, this will cost, but we WILL ALWAYS REFUND YOU if you had indeed paid and there was some error at our end. At least this way, you can get access there and then. If you find some other errors above, you will probably need to contact us.

Secure password and password manager

It is essential in this modern day that users have strong, secure passwords and that you NEVER use the same password on multiple sites. We use and highly recommend you give 1password a try.

It is a fantastic app that runs on all devices, generates random passwords, and makes them very easily accessible. When you visit a website, the app recognises the site and will optionally fill in the username and password with one click! It is a truly fantastic app.