Ombudsman Services Ceases to Be a Redress Scheme From 6 August 2018
All letting and managing agents in England must belong to a Redress Scheme since 1 October 2014.
However, Ombudsman Services has previously announced that they are ceasing to be a redress scheme for the Enterprise and Regulatory Reform Act 2013, which requires membership by agents.
The date they will be ceasing from is 6 August 2018. Therefore, any letting or managing agent in England who belongs to this scheme must join one of the other two schemes before this date to ensure that they continue to comply with the requirement to belong to a redress scheme.
The other two schemes are:
- The Property Redress Scheme (link goes to our discount for this scheme page)
- The Property Ombudsman
Subscribers to the Guild can get a discount on the Property Redress Scheme.
If you are a landlord using an agent who is a member of Ombudsman Services, it may be worth checking with your agent that they are aware and are going to be a member of one of the other redress schemes by 6 August.
By law, agents must prominently display who they are a member of in their office and on their website (if they have a website).
Subscribers get full access to exclusive content, including forms, articles and discounts, plus our time saving Tenancy Builder tool.
Signup for our free weekly digest and get the latest news and guidance straight to your inbox (some content requires a paid subscription).
View Related Handbook Page
Letting Options - Means of Managing Property
There are a number of options that can be considered for managing a property, depending on the owner’s own experience, skills and the amount of time that is available to be spent on the management process.